Return and Refund Policy
At Optixllc.ae, we strive to provide high-quality products and services to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:
1. Eligibility for Returns
• You have 7 days from the date of purchase to initiate a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required for any returns.
2. Non-Returnable Items
Certain types of products cannot be returned, including:
• Customized or personalized items
• Gift cards
• Items on final sale or clearance
3. Return Process
To initiate a return:
1. Contact our customer service team at info@optixllc.ae or +971 4449 5384
2. Provide your order details and reason for the return.
3. Once your return is approved, you will receive instructions on how to return the product.
4. Refunds
• Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that shipping fees are non-refundable, and return shipping costs will be your responsibility unless the item was defective or incorrect.
5. Exchanges
• If you received a damaged or defective item, please contact us within 7 days to arrange for an exchange. We will cover the shipping costs for any defective or incorrect items.
6. Contact Us
If you have any questions or concerns regarding your return or refund, please reach out to us at info@optixllc.ae or +971 4449 5384.